Meet The Office Staff – Spokane Roofing Company
Whether it is in the workplace, sports, or the community, success depends upon teamwork. Spokane Roofing Company and I are fortunate to have a great team. I want to write about our inspiring office staff, who have helped us to grow our business and have a great time doing it.
Spokane Roofing Company already does large-scale projects for general contractors in Washington, Idaho and Western Montana. Introducing our office staff to GC’s builds professional lines of communication and renews relationships.
Nicole Sitton
Commercial Account Manager
Nicole Sitton was new to the roofing industry nine years ago when she joined Spokane Roofing Company, but she knows it from the inside out now. She has worked in commercial sales and project management for two years after several years as a residential roofing coordinator. Nicole starts a project by going up on the roof for measurements, then builds a bid and meets with clients to inform them about what a job will entail. She orders all materials, pulls permits from the city or county, checks on the project daily, and eventually does a final inspection. She sticks with her clients for ongoing maintenance and repairs, continuing to develop the relationships with customers that she describes as the best part of her job. She enjoys the challenge in the commercial division of finding the decision-makers, and putting together top-notch professional proposals for them. Nicole represents Spokane Roofing at BOMA Spokane – Building Owners And Managers Association.
Todd Harr
Commercial Account Manager
Todd Harr works in commercial sales, and oversees the Spokane Roofing Company vehicle fleet. Originally from Ephrata, he joined SRC a year ago. The first step in his job is determining who owns a building, then contacting them to build rapport and assess their needs. He enjoys seeing the sales process through from start to finish, from a free inspection to creating a detailed report. He also works closely with the installation and maintenance crews, making sure that they have everything they need, and assuring that equipment is kept clean and that everything is organized day-to-day.
Rob Reid
Commercial Account Manager
Rob Reid has lived in the Spokane area since 2005, when his family moved from New Orleans during Hurricane Katrina. He has more than 10 years of roofing experience, originally working as an installer before time and injuries steered him in a different direction. He is a commercial sales representative at Spokane Roofing Company, but is unique in that he also manages all his projects, staying in contact with building owners and the roofing crew throughout the process. He orders materials, coordinates with other tradesmen, and deals with any problems that come up. He says that making phone calls is an important part of his job, but that having personal relationships in the community also frequently leads to successful sales.
Jim Miller
Residential Account Manager
Jim Miller is a residential account manager at Spokane Roofing Company, and it would be hard to find anyone who loves his job more than Jim does. When calls come into the office, Jim schedules visits with potential clients, works up estimates, and sends the numbers to the office for a formal bid. His priority is getting to know his customers, and usually that means educating them on roofing options and helping them to make an informed decision. When a bid has been accepted, he reviews the procedure. When the job starts, he is at the customer’s door to introduce the project foreman and ensure that the crew has the correct products. He enjoys meeting people and talking with them, and he does about 450 residential estimates every year.
Hailey McKinley
Office Assistant
Hailey McKinley joined Spokane Roofing Company at the beginning of 2024 as an office assistant, a role where she assists all residential and commercial roofing account managers. That includes formatting official bid proposals for sales representatives on commercial jobs, and doing material orders for residential projects. She is also the first point of contact for all telephone call-ins.
Office Staff Contributes to GAF® Master Select® Contractor Certification
When you look at the skills that our office staff bring to Spokane Roofing Company, you can see that my job as the owner is just to steer a steady course and let them do their jobs. They are all part of the reason that we were recently certified as a GAF Master Select Commercial Roofing Contractor, a top-of-the-line honor. As a Master Select Contractor, we are authorized to offer enhanced system guarantees from GAF, including no-dollar-limit guarantees. It shows the level of respect that we have earned from North America’s leading commercial roofing manufacturer. It is an honor earned by everyone at Spokane Roofing and truly the result of a team effort.
Got A Roofing Question?
Got a question about your next commercial or residential roofing project? Then call our skilled, roofing professionals at (509) 838-8633. Our experienced office staff will answer the questions you know to ask as well as the ones you might have missed.