Nicole Sitton was new to the roofing industry nine years ago when she joined Spokane Roofing Company, but she knows it from the inside out now. She has worked in commercial sales and project management for two years after several years as a residential roofing coordinator. Nicole starts a project by going up on the roof for measurements, then builds a bid and meets with clients to inform them about what a job will entail. She orders all materials, pulls permits from the city or county, checks on the project daily, and eventually does a final inspection. She sticks with her clients for ongoing maintenance and repairs, continuing to develop the relationships with customers that she describes as the best part of her job. She enjoys the challenge in the commercial division of finding the decision-makers, and putting together top-notch professional proposals for them. Nicole represents Spokane Roofing at BOMA Spokane – Building Owners And Managers Association.

Todd Harr works in commercial sales, and oversees the Spokane Roofing Company vehicle fleet. Originally from Ephrata, he joined SRC a year ago. The first step in his job is determining who owns a building, then contacting them to build rapport and assess their needs. He enjoys seeing the sales process through from start to finish, from a free inspection to creating a detailed report. He also works closely with the installation and maintenance crews, making sure that they have everything they need, and assuring that equipment is kept clean and that everything is organized day-to-day.

Rob Reid has lived in the Spokane area since 2005, when his family moved from New Orleans during Hurricane Katrina. He has more than 10 years of roofing experience, originally working as an installer before time and injuries steered him in a different direction. He is a commercial sales representative at Spokane Roofing Company, but is unique in that he also manages all his projects, staying in contact with building owners and the roofing crew throughout the process. He orders materials, coordinates with other tradesmen, and deals with any problems that come up. He says that making phone calls is an important part of his job, but that having personal relationships in the community also frequently leads to successful sales.